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Community Healthcare System is pleased to offer you member information via a Web-based version of our computer systems called MyChart.

You must have an account to access the system. To request an account you may request activation via this website, or speak to the staff at your facility to obtain activation.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Web Site Links - MyChart may offer links to related medical Web sites not managed by Community Healthcare System. These Web site link(s) are for a patient’s informational purposes only. Community Healthcare System does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Minor children between the ages of 13-18 may request access to their personal account with parental/guardian signature. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement.

Proxy Access - Proxy access allows individuals to view another patient’s MyChart information. Individuals age 18 or older may request proxy access to another individual’s MyChart account by completing the appropriate Proxy access consent form and submitting it to Community Healthcare System. [Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 13 or older may not view without consent of the minor patient. Thus, when a minor patient reaches age 13, restrictions will be placed on MyChart proxy access until he/she reaches age 18, at which time the access is discontinued.] Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder.

A MyChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform the clinic immediately. Community Healthcare System reserves the right to revoke proxy access at any time for any reason.

ShareEverywhere - ShareEverywhere allows patients to share their MyChart data. The patient or patient proxy will document the person with whom they intend to share the code. It is the responsibility of the patient or patient proxy generating the code, to keep the ShareEverywhere code secure.

E-mail Privacy -Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the Community Healthcare System staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by Community Healthcare System in any other medium. Community Healthcare System is committed to protecting the confidentiality of your medical information. We limit Community Healthcare System employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Community Healthcare System by viewing the digital certificate. This certificate verifies the connection between the Community Healthcare System server's public key and the server's identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.